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Latest effective CompTIA A+ 220-902 Exam Practice Tests
QUESTION 1
A laser printer has just had its toner cartridge removed and toner has leaked inside and out. The BEST method to
remove spilled toner, both inside and outside of the printer, is which of the following?
A. ESD vacuum
B. Maintenance kit
C. Damp towel
D. Compressed air
Correct Answer: A
QUESTION 2
A customer wants to setup a SOHO wired network. The customer needs assistance in setting up a static IP address on
three computers on the network. Which of the following is the BEST solution for the technician to implement?
A. Internet Options >Connection > Network > LAN settings > choose Proxy server, type in the IP address
B. Windows Firewall > the Connections tab > Add Exception > Change Scope, type in the IP address
C. Internet Options > Advanced tab > LAN settings, type in the IP address
D. Local Area Connections >Properties > TCP/IP > Properties > General > Specify, type in the IP address
Correct Answer: D
QUESTION 3
A technician is preparing to clean off a malware infection from a Windows XP PC. Which of the following should be
disabled prior to starting the cleaning process?
A. System Properties
B. System Restore
C. Remote Desktop
D. Automatic Updates
Correct Answer: B
QUESTION 4
For any given 802.11n wireless Internet signal, which of the following is needed to establish a connection?
A. MAC address filtering
B. Windows password
C. Proper SSID
D. SSL certificate
Correct Answer: C
Reference:
http://www.cisco.com/en/US/docs/wireless/access_point/12.4_21a_JA1/configuration/guide
/scg12421aJA1-chap7-mbssid.html
QUESTION 5
A user\\’s personal laptop was hacked. A technician troubleshooting the issue discovers the user used the numbers
123456789 as their account password. The user has not changed the password in two years. Which of the following
best practices should the technician recommend the user implement to prevent future hacking? (Select TWO).
A. Configure screen saver
B. Set a strong password
C. Set login time restrictions
D. Use a more secure browser
E. Change the password frequently
Correct Answer: BE
QUESTION 6
Which of the following is MOST effective in preventing security breaches on a network? (Select THREE).
A. Bandwidth throttling
B. Eliminate password history
C. Enable QoS
D. Antivirus software
E. User education
F. Enforced login/logoff hours
Correct Answer: DEF
Reference: http://www.esecurityplanet.com/network-security/how-to-prevent-security- breaches-from-known-
vulnerabilities.html
QUESTION 7
When using a PC on a Windows Domain, which of the following is the MOST critical service when connecting to multiple
file, print, and email servers?
A. Internet Connection Sharing Service
B. Windows Firewall Service
C. Computer Browser Service
D. DNS Service
Correct Answer: D
QUESTION 8
A small business owner is looking to assign users to a Windows group level. They have the following requirements for
these users, and stress that they should receive no more privileges than necessary:
The users should not be able to change passwords for higher level accounts.
The users need the ability to install software.
The users cannot create new accounts for others.
Which of the following group levels will BEST meet these needs?
A. Remote Desktop Users
B. Power Users
C. Standard Users
D. Administrators
Correct Answer: B
QUESTION 9
Which of the following characteristics MOST separates a tablet from a laptop?
A. Lack of field serviceable parts
B. Lack of any storage medium
C. Lack of internal wireless
D. Lack of a touchscreen
Correct Answer: A
QUESTION 10
A technician is attempting to upgrade a customer\\’s PC from Windows XP Professional to Windows 7 Professional x64.
The system contains a late generation Pentium 4 Processor with hyper-threading. The technician is having difficulty
installing the operating system as it consistently errors out during setup. Which of the following is MOST likely
happening?
A. Pentium 4 HT processors are 64-bit compatible but do not support the x64 instruction set.
B. The BIOS needs to be configured to enable x64 support.
C. Windows XP can only be directly upgraded to Windows 7 Home Basic and Home Premium editions.
D. Pentium 4 HT processors are not 64-bit compatible.
Correct Answer: D
QUESTION 11
A technician notices a computer is overheating after 30 minutes of use. Which of the following is the MOST likely
cause?
A. Clogged temporary file folders
B. Internal dust buildup
C. Incorrect input voltage setting
D. ACPI is disabled
Correct Answer: B
Reference: http://pcrepairaugustaga.com/computer-dust-free/
QUESTION 12
A user needs to replicate a large directory containing folders and files from one drive to another. It also contains several
empty folders needed for future growth. Which of the following commands should a technician use in order to
accomplish this task?
A. ATTRIB /S
B. RD /S
C. COPY /A
D. XCOPY /E
Correct Answer: D
QUESTION 13
Which of the following will allow a company to implement the MOST cost-efficient way to easily identify whether a user
has secure access to particular areas of a building?
A. Require badges
B. Install retina scanners
C. Install firewalls
D. Require key fobs
Correct Answer: A
QUESTION 14
A user has downloaded and installed a browser add-on that causes the browser to hang. The PC has very slow system
response when rebooted. Which of the following should a technician do to troubleshoot this problem?
A. Run System Restore, update antivirus program, and run an antivirus scan.
B. Remove all Internet temporary files, run an antivirus scan, and reboot using Last Known Good Configuration.
C. Remove all temporary files, turn off System Restore, update and run an antivirus scan.
D. Run an antivirus scan, Run Disk Cleanup, and reboot into Safe Mode.
Correct Answer: C
QUESTION 15
Which of the following is the correct UNC path to use when mapping a network drive?
A. \\share\password
B. \\share\server
C. \\server\username
D. \\server\share
Correct Answer: D
Reference: http://windows.microsoft.com/is-is/windows7/create-a-shortcut-to-map-a- network-drive
QUESTION 16
A computer is showing the “No boot device found” message even though a technician has verified that the hard drive is
set as Device 1 in the BIOS boot order. Which of the following causes is MOST likely at play?
A. A 40-pin cable was used instead of an 80-pin cable to connect the HDD.
B. The hard drive is disconnected.
C. The hard drive has corrupted sectors and needs a CHKDSK scan.
D. Both PATA devices are incorrectly set to the master jumper setting.
Correct Answer: D
Reference: http://wdc.custhelp.com/app/answers/detail/a_id/981/~/how-to-physically- install,-set-jumper-settings,-and-
set-up-a-serial-ata,-eide
QUESTION 17
Which of the following allows a Windows 7 remote user to edit a file offline then automatically update the changes when
back in the office?
A. Windows Defender
B. Sync Center
C. Windows Aero
D. HomeGroup
Correct Answer: B
QUESTION 18
A user has a work laptop configured with a static IP. The user wants to be able to take the laptop home and connect it to
their router which uses DHCP. However, the user does not want to manually change their settings every day. Which of
the following is the BEST step the user could take to make this possible?
A. Setup a VPN on the laptop to store the work IP settings.
B. Use the Ethernet port at work and only use Wi-Fi while at home.
C. Install an additional NIC in the laptop to access the home network.
D. Place the static IP in the alternative field while using DHCP.
Correct Answer: D
QUESTION 19
A PC technician notices that the printers deployed via a new Group Policy are not showing up on the workstation. Which
of the following commands should be run on the PC?
A. extract
B. robocopy
C. gpupdate
D. tasklist
Correct Answer: C
QUESTION 20
For the last year, a company has gathered statistics on the most common security incidents. The highest percentage
deals with opening email attachments that contain malware. Which of the following would mitigate this issue without
reducing productivity?
A. Annual cyber security education
B. Update antivirus signatures more often
C. Block all email attachments
D. Install an IPS on each workstation
Correct Answer: A
QUESTION 21
Ann, a user, has brought her laptop in for service. She reports that her battery is at 100%, but whenever it is unplugged
it immediately shuts down. Which of the following should the technician do?
A. Replace the battery
B. Change power settings to balanced
C. Replace the power adapter
D. Enable APM in the BIOS
Correct Answer: A
Explanation: http://www.dummies.com/how-to/content/how-to-replace-your-laptop- battery.html
QUESTION 22
A computer program that functions normally while quietly installing malicious software on a machine is known as a:
A. DDoS attack.
B. Worm.
C. Phishing attack.
D. Trojan.
Correct Answer: D
Reference: http://computer.howstuffworks.com/trojan-horse.htm
QUESTION 23
A technician wants to create a customized list of common utilities that are easily accessible in the same location. Which
of the following tools would allow them to build such a list?
A. MSCONFIG
B. MMC
C. MSTSC
D. MSINFO32
Correct Answer: B
Reference: http://technet.microsoft.com/en-us/library/bb742442.aspx
QUESTION 24
A user calls a technician and states that their computer shutdowns after about 15 minutes of being turned on. The user
also states that if they wait about an hour and turn the computer back on, it will function properly, but will shut down after
15 minutes as it did before. Which of the following should the technician check on the motherboard that could be
causing this problem?
A. SATA connection
B. CMOS battery
C. TPM chip
D. Capacitors
Correct Answer: D
QUESTION 25
Which of the following security threats is BEST mitigated through proper user training?
A. A Worm
B. Rootkits
C. Social Engineering
D. Browser Adware
Correct Answer: C
Reference: http://www.veracode.com/blog/2013/03/hacking-the-mind-how-why-social- engineering-works/
QUESTION 26
Following an authorized person through a door or other security check point without showing proper identification or
defeating a security mechanism is known as which of the following?
A. Hacking
B. Emulating
C. Partitioning
D. Tailgating
Correct Answer: D
QUESTION 27
Which of the following utilities will display a listing of active IP ports on the computer being tested?
A. NETSTAT
B. PING
C. IPCONFIG
D. TRACERT
Correct Answer: A
Reference: http://pcsupport.about.com/od/commandlinereference/p/netstat-command.htm
QUESTION 28
A user is trying to access an application on their home machine from work. The user sets up port forwarding on their
router but is still unable to connect to the application. Which of the following should be the user\\’s NEXT step in
resolving this issue?
A. Configure Wake-on-LAN for the NIC on the Work PC.
B. Configure a firewall exception on the Home PC.
C. Switch the Work PC network from “Work” to “Home”.
D. Disable the Windows firewall on the Home PC.
Correct Answer: B
Reference: http://windows.microsoft.com/is-is/windows7/open-a-port-in-windows-firewall
QUESTION 29
Joe, a technician, built a new computer for a customer. The computer has been setup with the appropriate operating
system, but when Joe boots the PC after configuration, he receives an invalid boot disk message. Which of the following
tools should he use to fix the issue?
A. Safe Mode with command prompt
B. Restore from a prior recovery point
C. MSCONFIG to disable startup programs
D. BIOS and change the boot order
Correct Answer: D
QUESTION 30
A manager suspects a user has obtained movies protected by copyright using a torrent client. An incident response
technician responds and verifies the user has indeed been violating company policy. Which of the following would be
the next BEST step for this technician to perform?
A. Secure the workstation in a limited access facility.
B. Document the incident, purge all policy violating materials.
C. Immediately delete all unauthorized materials.
D. Reprimand the user and apply a content filter to their profile.
Correct Answer: A
QUESTION 31
A technician has successfully completed a gpupdate from a CMD box of a user\\’s PC and is ready to move to the next
user. Which of the following is the appropriate NEXT step? (Select TWO).
A. View the CMD process in Task Manager
B. Type EXIT at the command prompt and press Enter
C. Minimize the CMD box to the taskbar
D. Click the “x” in the top right of the CMD window
E. Select Switch User on the PC
Correct Answer: BD
QUESTION 32
A user has a nonfunctional computer that has two hard drives. The user needs to retrieve information from one of the
drives. Which of the following would be used?
A. Reformat bad hard drives
B. External enclosure
C. Reformat all hard drives
D. CHKDSK along with DEFRAG utility
Correct Answer: B
QUESTION 33
After installing an updated video card driver in a Windows XP machine, a technician sees a blue screen of death
(BSOD). Which of the following would BEST help the technician repair the computer?
A. Update antivirus definitions
B. Run System Restore
C. Last Known Good Configuration
D. Factory pre-installation CD
Correct Answer: C
QUESTION 34
An end user receives an unsolicited and unencrypted email containing a co-workers birth date and social security
number. The end user should immediately contact the IT department and report a violation of which of the following
policies?
A. DRM
B. EULA
C. IRP
D. PII
Correct Answer: D
QUESTION 35
A technician has recently installed some new memory in a PC. When the computer is rebooted, the technician hears
loud noise coming from inside the case. Which of the following is MOST likely the cause?
A. The CPU is incompatible with the memory
B. Something is obstructing one of the fans
C. One of the hard drives is failing
D. The new memory is over heating
Correct Answer: B
QUESTION 36
Which of the following options in Windows is the best way to secure a workstation?
A. Screensaver
B. User education
C. Disable Autorun
D. Complex password
E. ID badge
F. Key fob
G. Retinal scan
Correct Answer: D
QUESTION 37
Which of the following utilities would a technician use on a Windows Vista or Windows 7 machine to configure what
applications are allowed to send/receive data over the LAN connection?
A. Users and Groups
B. Windows Firewall
C. Registry Editor
D. Task Scheduler
Correct Answer: B
Reference: http://windows.microsoft.com/en-us/windows7/products/features/windows- firewall
QUESTION 38
A technician has a list of IP addresses that the technician\\’s manager needs the network names for. Which of the
following commands would be used?
A. NBTSTAT – A
B. PING – t
C. NETSTAT ?o
D. NBTSTAT – a
Correct Answer: A
QUESTION 39
A technician receives a trouble ticket about intermittent wireless on a user\\’s laptop while they are at home but not at
work. Which of the following could be the cause of this issue?
A. While at home, the user is too close to their access point
B. Encryption is set differently at home then at work
C. Cordless phone is interfering with signal at home
D. Laptop\\’s wireless is set to only work while at work
Correct Answer: C
QUESTION 40
A customer calls an IT consultant to explain an issue they are having with their Windows 7 Professional PC. Windows
Update attempts to install patches upon each startup but fails on the same single update. The customer has attempted
to re-run Windows Update from Control Panel but the issue remains. Which of the following courses of action would
BEST resolve the problem?
A. Running a full DEFRAG on the system
B. Clearing the AppData temp folder entirely
C. Clearing the Windows Update download cache entirely
D. Uninstalling the Windows Update feature in Windows 7 and reinstalling it directly from the Microsoft website
Correct Answer: C
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